Generation of Support tarball

Generation of Support tarball

Problem

Bob is facing some issues while configuring policies on SafeSquid SWG. Also, he found crash while doing the same.

Benefits

Network related issue or issue related policy configuration can be rectified by generating support tarball. It requires SafeSquid logs, Section information, System logs, Config.xml file, Disk Usage information inside filesystem.txt file, iptable rules if any, network setting inside network.txt file, etc.
You can also take backup of your existing configuration by generating a support tarball through SafeSquid interface.

Prerequisite

Installation of SafeSquid
Activation of SafeSquid

Access the SafeSquid User Interface

Go to Support Page

 
 

Click on Support Tarball

 

Generate New Support tarball

 
 

 

Download and Extract Support Tarball 

 
In upcoming releases, you will get options to setup mail alerts. So, whenever SafeSquid will create new support tarball on every crash and send it to SafeSquid servers you should get mail alerts on your registered email ID.