Generation of Support tarball

Generation of Support tarball

Problem

Bob is facing some issues while configuring policies on SafeSquid SWG. Also, he found crash while doing the same.

Benefits

Network related issue or issue related policy configuration can be rectified by generating support tarball. It requires SafeSquid logs, Section information, System logs, Config.xml file, Disk Usage information inside filesystem.txt file, iptable rules if any, network setting inside network.txt file, etc.
You can also take backup of your existing configuration by generating a support tarball through SafeSquid interface.

Prerequisite

Installation of SafeSquid
Activation of SafeSquid

Access the SafeSquid User Interface

Go to Support Page

 
 

Click on Support Tarball

 

Generate New Support tarball

 
 

 

Download and Extract Support Tarball 

 
In upcoming releases, you will get options to setup mail alerts. So, whenever SafeSquid will create new support tarball on every crash and send it to SafeSquid servers you should get mail alerts on your registered email ID.




    • Related Articles

    • Access The Self Service Portal

      Overview Access your self-service portal with your registered credentials to manage SafeSquid’s cloud-backed features, like Custom Web Categorization, VPN support, Configuration Backup, Subscription management and SSL certificates generation. ...

    • Upgrade SafeSquid To A Newer Version

      Overview SafeSquid SWG upgrade is a newer version of the SafeSquid that offers a significant change or major improvement over your current version. Upgrade your SafeSquid to the latest version which may consists of bugfixes and enhancements. When you ...

    • Generate Performance Plot From SafeSquid User Interface

      Overview This article helps you to understand, how to generate Performance plot from SafeSquid User Interface Access The SafeSquid User Interface click on Support, you will see below page Generate Performance Plot Save the Plot

    • Installing SafeSquid on Various Linux Distributions Using SafeSquid's tar file

      Installation of SafeSquid without SAB using tar file. SafeSquid is a versatile web filtering software that can be installed on various Linux operating systems, including but not limited to Red-Hat, SuSe, and CentOS. This flexibility allows users to ...

    • How To

      Overview This collection of How To articles provides a step-by-step guide to implement SafeSquid, and optimally use its various features. Install SafeSquid Secure Web Gateway You can setup your secure web gateway using different installation ...