I uploaded my activation key, still SafeSquid UI is showing Failed to set Subscription details
After uploading the activation key, I am getting the template on browser proxy server refusing connections
Unable to see subscription details on support page from SafeSquid User Interface
Root Causes
SafeSquid server is unable to contact SafeSquid Subscription server
The file (activation key) was not uploaded correctly.
The file name you uploaded is other than activation_key
After uploading the activation key, page is showing proxy server refusing connections
SafeSquid service restart was not done properly
Troubleshooting
Case 1: Check for activation_key file on the SafeSquid server.
Run the below command and check for the file
- ls -lrt /usr/local/safesquid/security/
root@dev:~# ls -lrt /usr/local/safesquid/security/
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drwxrwxr-- 2 ssquid root 4096 Jul 10 11:55 dns
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-rw-rw-r-- 1 ssquid root 724 Jul 28 11:23 krb5.conf
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-rw-rw-r-- 1 ssquid root 2111 Aug 3 18:52 activation_key
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drwxrwxr-- 2 ssquid root 12288 Aug 4 16:04 policies
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drwxrwxr-- 5 ssquid root 4096 Aug 4 16:09 ssl
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-rw-rw-r-- 1 ssquid root 15744 Aug 5 09:51 activation_key.updates.backup
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-rw-rw-r-- 1 ssquid root 15744 Aug 5 09:51 activation_key.updates
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If the file was not found, then upload your activation key again and click on restart
Note: Restart SafeSquid service from SafeSquid Interface will work, only if the monit service configured properly on SafeSquid server.
Otherwise, you can directly restart the SafeSquid service from LINUX box by using below commands
- /etc/init.d/safesquid stop
- /etc/init.d/safesquid start
Case 2: Check the connection to the Subscription server, by using following commands
root@dev:~# ping swgupdates2.safesquid.net
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PING swgupdates2.safesquid.net (104.236.27.61) 56(84) bytes of data.
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64 bytes from 104.236.27.61: icmp_seq=1 ttl=52 time=309 ms
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64 bytes from 104.236.27.61: icmp_seq=2 ttl=52 time=228 ms
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--- swgupdates2.safesquid.net ping statistics ---
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2 packets transmitted, 2 received, 0% packet loss, time 1000ms
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rtt min/avg/max/mdev = 228.387/269.078/309.770/40.694 ms
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- nslookup swgupdates2.safesquid.net
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Non-authoritative answer:
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Name: swgupdates2.safesquid.net
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After uploading the activation key, page is showing proxy server refusing connections
SafeSquid restart was not done, start the SafeSquid from the server console by using below command
- /etc/init.d/safesquid start