Category update is not working

Category update is not working

Issues

  1. I am trying to add new websites to the whitelist or blacklist category, but it is not updating.
  1. Uploaded a new file with some websites and added them to a specific category, but I did not find those websites in the respective category.
  1. SafeSquid interface is hanged when I try to add custom websites to any category.

Root Causes

  1. Not able to Verify the status of the Categorization Engine from the Statistic page of SafeSquid Interface. 
  1. The SafeSquid server is unable to contact the SafeSquid category server.
  1. The file(websites) was not uploaded correctly. 

Troubleshooting

Check for connection to the category server from your SafeSquid server

Run the below command and see the below output:
  1. telnet category.safesquid.net 443
  2. Trying 139.59.16.202...
  3. Connected to category.safesquid.net.
  4. Escape character is '^]'.
If the server is not reachable, you have to run the below commands and try telnet again 
  1. rndc flush
  2. /etc/init.d/bind9 restart




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